SHIPPING & RETURNS
SHIPPING POLICY
At EVTStore, we partner with trusted suppliers and fulfillment centers to deliver quality products directly to our customers.
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Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
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Estimated Delivery Times
United States:
7–15 business days
Canada:
8–18 business days
Please note that delivery times may vary depending on demand, customs processing, weather conditions, and carrier performance.
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Tracking Information
Whenever available, tracking details will be sent to the email address provided during checkout.
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Shipping Costs
Shipping fees are calculated during checkout and may vary depending on destination and product selection
RETURN & EXCHANGE POLICY
Return & Exchange Policy
Customer satisfaction is important to us.
If your product arrives damaged, defective, or significantly different from the description, please contact our support team within 14 days of delivery.
To request assistance, please provide:
• Order number
• Description of the issue
• Photos of the product when applicable
Refund Eligibility
Refund requests are reviewed individually and approved when they meet our return policy requirements
Products that have been used, modified, or damaged by improper handling may not qualify for a refund.
Exchanges
If an item arrives damaged or defective, we may offer a replacement whenever available.
Need Help?
For questions regarding shipping, returns or refunds, please contact our support team.
Email:
contato@evtdigital.store
Response Time:
Within 24–48 business hours